FAQ’s page 

Questions answered about delivery times, postage, competitions, coupons and vouchers.

   FAQs PAGE

Update from our team 04/01/21;

We’re back !!! 

Happy 2021, let’s make it awesome!

  

DELIVERY & ORDER TRACKING

We deliver throughout Australia only at this time.   

Its important to us that you receive your order as quickly as possible. We endeavour to post your order within 24 hours. AfterpPay orders can extend handling time.    

All orders are sent via Australia Post and include tracking; in some circumstances a signature upon delivery will be arranged.    

As soon as we have posted your package we will send an email with tracking details and whether your parcel requires yours signature upon delivery. Your order can be tracked via the following link;    

https://auspost.com.au/mypost/track/#/search     

Standard delivery times are as follows; as estimated by Australia Post;     

Melbourne – 2 Business days   +/- 2 days

Sydney – 3 Business Days   +/- 2 days

Canberra – 3 Business Days  +/- 2 days

Brisbane – 4 Business Days   +/- 2 days

Adelaide – 4 Business Days  +/- 2 days

Perth – 7 Business Days   +/- 2 days

Darwin – 7 Business Days   +/- 2 days

EXPRESS POST REQUESTS will be posted the same business day if order is placed prior to 12noon and in the unforeseen case will be posted within 24hours.

All AfterPay orders must clear prior to processing all orders. If your order is urgent, we highly recommend using our PayPal secure gateway to complete your transaction with a credit card or your paypal account.        

Express postage takes 1 business day and +/- 1 day; to deliver to metro areas (this Australia Post estimate excludes our handling time)     

RATES:

STANDARD POSTAGE order values over $90 – FREE   

STANDARD POSTAGE order values under $90 – $9.90   

EXPRESS POSTAGE add $16.55  for all order values  

Please contact us via email if you have any questions; [email protected] or text for urgent queries; our staff are here to assist with any questions.

We deliver throughout Australia only at this time.

BACKORDERS

In the event that a popular item may not be available; you will be notified via email. Our standard procedure is to hold the entire order until stock is replenished. Please respond email from your order if you would like your order to be posted in part. 

 

STOREFRONT

We are an online business only, however feel free to email our team and we will check whether one of our stockists can assist.   

RETURN POLICY     

We understand how difficult it can be to style up your perfect look. We accept return of goods purchased and ask that you contact us via email as soon as practicable. We have added additional time on our postage return send date requirements to account for unforeseen issues within this time of COVID-19.

*** IMPORTANT, please read: health regulations omit earrings from being returned that have been worn or tried on. In the case where we feel earrings have been removed from the box packaging, we will deem non-refundable. Please email our team if you have any questions before purchase.   

*** fascinators have been discounted to cost, fascinators are therefore non-refundable 

We accept all other returns under any condition or reason; we want our brides to be happy with their purchase; we will gladly work with you to choose a replacement; if any other suggestions are not suitable; we are most happy to refund monies back through to the originally paid method ie. Afterpay/ credit card/ paypal. All refunds will incur a restocking fee of 10%.

All returned products will be checked and of course we ask that the product is returned within the original packaging. We’re here to help our customers & we ask for your help in returning your product in the same way that you had received.     

We will cover postage cost to return your product only in the event that we have made an error. All product returns will require a signature upon receipt and we recommend in your best interest that all parcel returns are covered with appropriate insurance offered by Australia Post.   

NOTE: Please contact us first prior to returning any products and we will reply with a return code. We cannot accept returns without a return code.

SALES ITEMS

Discontinued lines are heavily reduced. In order for us to keep these prices as low as possible; we may send your sales item in a non-branded jewellery box. This alternative box may or may not be our white leatherette jewellery box. If you wish to receive a jewellery piece in our branded white leatherette jewellery box; please click HERE to purchase (only for jewellery – excludes headpieces on sale).

 

WE ACCEPT AFTERPAY

CLICK HERE for more details

 

COMPETITIONS

Terms of advertised competitions are exclusive to each competition. The following are guidelines of each competition that may be live at any particular time and will often come with strict rules of entry. As we ship Australia Wide only – all competitions are limited to Australian residents only. Please read terms carefully.

 

COUPON CODES   

Terms of each coupon code are exclusive to each redemption condition as specified upon receipt or notification of that coupon code.  

  • NOTE: coupon codes cannot be added or used to multiply within the same order. Each coupon code can be used once during each stated promotion period per each user.
  • Please contact our staff if you have several coupons and are unable to choose which may benefit you the most for a particular order.

      

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    AUSTRALIAN BRIDE: BRIDAL ACCESSORIES, BRIDESMAID, WEDDING, DEBUTANTE, PAGEANT