FAQ’s page 

Questions answered about delivery times, postage, competitions, coupons and vouchers.

   FAQs PAGE

 

UPDATE 5/09/21a quick update about shipping and why it has been slow. As some of you are aware, Australia Post are experiencing delays because of COVID. Over 500 of their staff nationally are unable to work because of lockdowns and because of COVID cases and/or testing and availability of flights.

If you have experienced delays, we are incredibly sorry. An example of approximate delivery times from Melbourne to Metro Brisbane have been up to 14days in the last week.

To mitigate these challenges, we will be using Sendle Postage Service as an alternative for select orders and for some orders we may use Australia Post Express Post service instead of the standard post option. Not to worry; our team are committed to keeping all customers informed when their order is sent, you will receive another email when your parcel is sent along with a tracking number. *All of our parcels are traceable.

We recommend choosing Express Post at checkout to guarantee faster delivery times.

Express Post is currently not an overnight service, Australia Post advises the actual delivery speed is currently influenced by restrictions and reduced number of flights due to COVID and congestion in their delivery network. It is recommended to add 1-2 working days for Express Post delivery.

Regular Standard Post: Please add 3-6 days on the delivery times noted below.

Signature upon delivery: no change, Australia Post driver will leave a card if you’re not home, driver will sign only when the recipient is present.

All orders are currently being sent from our Melbourne distribution site.

Our team appreciate your patience during this time.

____________________________________________________ 

DELIVERY & ORDER TRACKING

We deliver throughout Australia only at this time.   

Handling time is 24 – 48 hours. 

Orders are sent via Australia Post and include tracking; in some circumstances a signature upon delivery will be arranged.    

As soon as we have posted your package we will send you an email with tracking details and whether your parcel requires your signature upon delivery.   

Standard delivery times are as follows; as estimated by Australia Post;     

Melbourne – 1-3 Business days  

Sydney – 3-5 Business Days   

Canberra – 3-5 Business Days  

Brisbane – 4-7 Business Days   

Adelaide – 4-6 Business Days  

Perth – 5-10 Business Days   

Darwin – 5-10 Business Days   

EXPRESS POST  orders will be sent same business day if order is placed prior to 9am otherwise within 24hours.

Express postage takes 1-2 business days to deliver to metro areas Australia wide (excludes our handling time) 

Using AfterPay can add additional handling time to accommodate payment processing, if your order is urgent, we highly recommend using our PayPal Secure Gateway to complete your transaction with a credit card, debit card or your PayPal account.        

   

RATES:

STANDARD POSTAGE order values over $90 – FREE   

STANDARD POSTAGE order values under $90 – $9.90   

EXPRESS POSTAGE add $16.55  for all order values  

Please contact us via email if you have any questions; [email protected] or text for urgent queries; our staff are available to assist with any questions.

BACKORDERS

In the event that a popular item is not available; you will be notified via email, please allow up to one hour for web-email forwarding. Our standard procedure is to hold the entire order until stock is replenished. Please respond through your order email if you would like your order to be posted in part. 

STOREFRONT

We are an online business only, however feel free to email our team and we will check whether one of our stockists can assist.   

RETURN POLICY     

We understand how difficult it can be to style up your perfect look. We accept return of goods and ask that you contact us via email as soon as practicable. 

A request for return must be made via email within 3 days of receipt of goods, once we have responded with a return code, we will allow 3 weeks for you to send your item back to the designated return address provided, please read additional information below. 

We accept returns under any condition or reason; we want our brides to be happy with their purchase; we will gladly work with you to choose a replacement; if any other suggestions are not suitable; your refund will be processing to the original payment method ie. AfterPay/ credit card/ PayPal account.

*** All refunds for change of mind will incur a re-stocking fee of 10%, return shipping is to be covered by the purchaser. We will cover postage cost to return your product only in the event that we have made an error. All product returns will require a signature upon delivery and we recommend that all parcel returns are covered with the appropriate level of insurance offered by Australia Post. 

*** IMPORTANT, please read: health regulations omit earrings from being returned that have been worn or tried on. In the case where we feel earrings have been removed from the box packaging, we will deem non-refundable. Please email our team if you have any questions before purchase. 

All returned products will be checked and of course we ask that the product/s are returned within the original packaging. We ask for your assistance in returning your product in the same way that you had received.     

 NOTE: Please contact us prior to returning any products for a return code. We cannot accept returns without a return code.

PAYMENT OPTIONS

AfterPay CLICK HERE for more details.

PayPal Secure Gateway for debit cards & credit cards.

COMPETITIONS

Terms of advertised competitions are exclusive to each competition. The following are guidelines of each competition that may be active at any particular time and will often come with strict rules of entry. As we ship Australia Wide only – all competitions are limited to Australian residents only. Please read terms carefully.

COUPON CODES   

Terms of each coupon code are exclusive to each redemption condition as specified upon receipt or advertisement of that coupon code on our current offers page.  

  • NOTE: coupon codes can only be used singularly and cannot be in multiples within the same order. Each coupon code can be used once during each stated promotion period per user.
  • Please contact our staff if you have several coupons and are unable to choose which may benefit you the most for a particular order.

      

    Spring Sale

    Get those SPRING feels

    Use code SPRING

    Join our newsletter and keep in touch

    Message Us for Styling Assistance xx

    AUSTRALIAN BRIDE: BRIDAL ACCESSORIES, BRIDESMAID, WEDDING, DEBUTANTE, PAGEANT