FAQ’s page 

Questions answered about delivery times, postage, competitions, coupons and vouchers.

   FAQs PAGE

 

DELIVERY & ORDER TRACKING

We deliver throughout Australia only at this time.   

Its important to us that you receive your order as quickly as possible. We endeavour to post your order within 24 hours. AfterPay orders can extend handling time.    

All orders are sent via Australia Post and include tracking; in some circumstances a signature upon delivery will be arranged.    

As soon as we have posted your package we will send you an email with tracking details and whether your parcel requires yours signature upon delivery.   

Standard delivery times are as follows; as estimated by Australia Post;     

Melbourne – 1-3 Business days  

Sydney – 3-5 Business Days   

Canberra – 3-5 Business Days  

Brisbane – 4-6 Business Days   

Adelaide – 4-6 Business Days  

Perth – 5-10 Business Days   

Darwin – 5-10 Business Days   

EXPRESS POST REQUESTS orders will be sent same business day if order is placed prior to 9am otherwise within 24hours.

All AfterPay orders must clear prior to processing your order. If your order is urgent, we highly recommend using our PayPal secure gateway to complete your transaction with a credit card, debit card or your PayPal account.        

Express postage takes 1-2 business days to deliver to metro areas Australia wide (excludes our handling time)     

RATES:

STANDARD POSTAGE order values over $90 – FREE   

STANDARD POSTAGE order values under $90 – $9.90   

EXPRESS POSTAGE add $16.55  for all order values  

Please contact us via email if you have any questions; [email protected] or text for urgent queries; our staff are available to assist with any questions.

BACKORDERS

In the event that a popular item is not available; you will be notified via email, please allow up to one hour for web-email forwarding. Our standard procedure is to hold the entire order until stock is replenished. Please respond through your order email if you would like your order to be posted in part. 

STOREFRONT

We are an online business only, however feel free to email our team and we will check whether one of our stockists can assist.   

RETURN POLICY     

We understand how difficult it can be to style up your perfect look. We accept return of goods and ask that you contact us via email as soon as practicable. 

A request for return must be made via email within 3 days of receipt of goods, once we have responded with a return code, we will allow 3 weeks to send your item back to the designated return address provided, please read additional information below. 

We accept returns under any condition or reason; we want our brides to be happy with their purchase; we will gladly work with you to choose a replacement; if any other suggestions are not suitable; we are most happy to refund back through to the original payment method ie. AfterPay/ credit card/ PayPal account.

*** All refunds for change of mind will incur a re-stocking fee of 10%, return shipping is to be covered by the purchaser. We will cover postage cost to return your product only in the event that we have made an error. All product returns will require a signature upon delivery and we recommend that all parcel returns are covered with the appropriate level of insurance offered by Australia Post. 

*** IMPORTANT, please read: health regulations omit earrings from being returned that have been worn or tried on. In the case where we feel earrings have been removed from the box packaging, we will deem non-refundable. Please email our team if you have any questions before purchase. 

All returned products will be checked and of course we ask that the product/s are returned within the original packaging. We ask for your assistance in returning your product in the same way that you had received.     

 NOTE: Please contact us prior to returning any products for a return code. We cannot accept returns without a return code.

SALES ITEMS

Discontinued lines are heavily reduced. In order for us to keep these prices as low as possible; we may send your sales item in a non-branded jewellery box. If you wish to receive a jewellery piece purchased on sale in our branded white leatherette jewellery box; please click HERE to purchase (this information relates to jewellery only – excludes headpieces on sale).

 

WE ACCEPT AFTERPAY

CLICK HERE for more details

 

COMPETITIONS

Terms of advertised competitions are exclusive to each competition. The following are guidelines of each competition that may be live at any particular time and will often come with strict rules of entry. As we ship Australia Wide only – all competitions are limited to Australian residents only. Please read terms carefully.

 

COUPON CODES   

Terms of each coupon code are exclusive to each redemption condition as specified upon receipt or notification of that coupon code.  

  • NOTE: coupon codes cannot be added or used to multiply within the same order. Each coupon code can be used once during each stated promotion period per each user.
  • Please contact our staff if you have several coupons and are unable to choose which may benefit you the most for a particular order.

      

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