FAQ’s page 

Questions answered about delivery times, postage, competitions, coupons and vouchers.

   FAQs PAGE

Advice from our team UPDATE 05/08/20;

Our business operations and order handling/packaging times are unchanged during this COVID-19 pandemic.

EXPRESS post option is still available within your cart, however Australia Posts most recent advice states that delivery will not likely occur per usual time frames. It is recommended to add 2 days on the usual express post delivery times displayed below on this faq’s page.

REGULAR post option; please allow 4 days additional postage handling time specified below on this faq’s page.

For further Australia Post updates: CLICK HERE

 

Advice from our team UPDATE 30/06/20;

SECURITY of INFORMATION June 2020 update – F&A use a diverse range of high level security end points on this website. These ensure confidence in advising you that your information is kept as secure as possible. Website security is regularly reviewed and our brute force capability regularly updated. Ongoing capacity and implemented mitigation and assessment of risk for improvement form a very important part of our ongoing efforts.

We want to take this opportunity to advise when using our secure payment gateways and or communicating with us via your website login, email systems or other social media links; that we have within our ongoing measures ensured and continue to revise the strictest of security.

Please feel free to contact our team via email with any questions and or if you are having problems logging into your account. Our highest level brute force had been activated which has only a two time sign in opportunity before blocking a user permanently; if you have experienced this, please let us know and we will surely assist with password reset.  

Advice from our team UPDATE 18/04/20;

EXPRESS post option is still available however Australia Post have made a recent announcement that delivery will not likely occur per usual delivery times. Our team recommend to add 1-2 days on the usual express post delivery times displayed on this faq’s page.

REGULAR post option; please allow 2-3 days additional Australia Post handling time specified below on this faq’s page.

We do hope these logistical issues affecting all Australian consumers will resolve soon.

Our team is working AS USUAL, therefore your orders are being processed within the usual 12-24 hour time frame. Stay well xx

Advice from our team UPDATE 17/03/20;

We use Australia Post ONLY with signature upon delivery.

Australia Post will now sign for your delivery either by the delivery driver at your residential address, or the counter staff at an Aus Post outlet if required to pick up OR prior to placing within your chosen parcel locker ***** 

Name of receiver needs to be clearly noted in address line **** Aus Post will be checking your name matches the name described on your parcel & will sign on your behalf ***

EXPRESS post option will still be available if you require fast delivery (the above NEW signing procedures apply). Your parcel will be sent from a Melbourne based facility with up to 1 day handling time.

We rely solely on Australia Post services and time frames to service our clients’ deliveries. We are unable to guarantee on an ongoing basis the below stated delivery times during these uncertain times; we do hope that Australia Post can continue to manage their current speed of service, again we recommend sighting Australia Post website and or feel free to email us direct with any questions you may have regarding your individual locality. 

DELIVERY & ORDER TRACKING

We deliver throughout Australia only at this time.   

Its important to us that you receive your order as quickly as possible. We endeavour to post your order within 24 hours. AfterpPay orders can extend handling time.    

All orders are sent via Australia Post and include tracking; in some circumstances complimentary insurance will also be included.     

As soon as we have posted your package we will send an email with tracking details. Your order can be tracked via the following link;    

https://auspost.com.au/mypost/track/#/search     

Standard delivery times are as follows; as estimated by Australia Post;     

Melbourne – 2 Business days   

Sydney – 3 Business Days   

Canberra – 3 Business Days  

Brisbane – 5 Business Days   

Adelaide – 4 Business Days  

Perth – 7 Business Days   

Darwin – 7 Business Days   

EXPRESS POST REQUESTS will be posted the same business day if placed prior to 12noon and in the unforeseen case may be posted within 24hours.

All AfterPay orders must clear prior to processing all orders. If your order is urgent, we highly recommend using our PayPal secure gateway to complete your transaction.        

Express postage takes 1 business day to deliver to metro areas (this Australia Post estimate excludes our handling time)     

RATES:

STANDARD POSTAGE order values over $90 – FREE   

STANDARD POSTAGE order values under $90 – $9.90   

EXPRESS POSTAGE add $16.55    

Please contact us via email if you have any questions; [email protected] our staff are here to assist with any questions.

We deliver throughout Australia only at this time.

BACKORDERS

In the event that a popular item may not be available; you will be notified via email. Our standard procedure is to hold the entire order until stock is replenished. Please respond email from your order if you would like your order to be posted in part. 

 

STOREFRONT

We are an online business only, however feel free to email our team and we will check whether one of our stockists can assist.   

RETURN POLICY     

We understand how difficult it can be to style up your perfect look. We accept return of goods purchased and ask that you contact us via email as soon as practicable. We have added additional time on our postage return send date requirements to account for unforeseen issues within this time of COVID-19.

*** IMPORTANT, please read: health regulations omit earrings from being returned that have been worn or tried on. In the case where we feel earrings have been removed from the box packaging, we will deem non-refundable. Please email our team if you have any questions before purchase.   

*** fascinators have been discounted to cost, fascinators are therefore non-refundable 

We accept all other returns under any condition or reason; we want our brides to be happy with their purchase; we will gladly work with you to choose a replacement; if any other suggestions are not suitable; we are most happy to refund monies back through to the originally paid method ie. Afterpay/ credit card/ paypal. All refunds will incur a restocking fee of 10%.

All returned products will be checked and of course we ask that the product is returned within the original packaging. We’re here to help our customers & we ask for your help in returning your product in the same way that you had received.     

We will cover postage cost to return your product only in the event that we have made an error. All product returns will require a signature upon receipt and we recommend in your best interest that all parcel returns are covered with appropriate insurance offered by Australia Post.   

NOTE: Please contact us first prior to returning any products and we will reply with a return code. We cannot accept returns without a return code.

SALES ITEMS

Discontinued lines are heavily reduced. In order for us to keep these prices as low as possible; we may send your sales item in a non-branded jewellery box. This alternative box may or may not be our white leatherette jewellery box. If you wish to receive a jewellery piece in our branded white leatherette jewellery box; please click HERE to purchase (only for jewellery – excludes headpieces on sale).

 

WE ACCEPT AFTERPAY

CLICK HERE for more details

 

COMPETITIONS

Terms of advertised competitions are exclusive to each competition. The following are guidelines of each competition that may be live at any particular time and will often come with strict rules of entry. As we ship Australia Wide only – all competitions are limited to Australian residents only. Please read terms carefully.

 

COUPON CODES   

Terms of each coupon code are exclusive to each redemption condition as specified upon receipt or notification of that coupon code.  

  • NOTE: coupon codes cannot be added or used to multiply within the same order. Each coupon code can be used once during each stated promotion period per each user.
  • Please contact our staff if you have several coupons and are unable to choose which may benefit you the most for a particular order.

      

    Our Spring 40% OFF Sale is on!

    Details on our facebook page

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    an instant 15%OFF*

    * discount code sent to your email

     

    Message Us for Styling Assistance xx

    BRIDAL ACCESSORIES, BRIDESMAID, MOTHER, DEBUTANTE, PAGEANT